Returns

Right of withdrawal

You have a 14-day right of withdrawal from the day you receive the item, in accordance with Norwegian consumer law. You don't need to give a reason to return an item.

How to return an item

1. Email hei@baila.no within 14 days of receiving the item, and include your order number.
2. We'll send you return instructions.
3. Pack the item securely and send it back.

Condition of the item

The item must be returned unused, in the same condition you received it, with any tags intact. You may try it on as you would in a store.

Return shipping cost

The customer covers the cost of return shipping when exercising the right of withdrawal.

Refund

Once we've received and inspected the return, we'll refund the purchase amount to the payment method you used, normally within 14 days.

Complaints

If there's a defect or fault with the item, you have a right to complain under the Norwegian Consumer Purchases Act. Contact us at hei@baila.no with your order number and a photo of the issue, and we'll sort it out.